This blog post has been authored by Stand Out Online Member Sarah Nicole Nadler, Sarah Nicole Nadler LLC
A very common confession I hear when I analyze businesses is that the owner or manager isn’t good with confrontation and lets things slide when they shouldn’t.
When the executive backs away from enforcing the rules and protocols, they lose respect from the staff, particularly those staff who work hard and take offense at others who slack off.
I hired my first employee before my 16th birthday. Being a business owner or mentor my entire adult life, I can safely say this issue of troubleshooting behavior is the biggest headache of most 6- and 7-figure businesses.
The reason this happens is the executive has few or no tools for troubleshooting the employee or team member's behavior...and they quickly run out of said tools!
Identifying The ProblemFirst, let’s identify the types of conversation…